Refund policy
Every TrinityZip hoodie is checked before it leaves us, and we stand behind every order. If something isn’t right, here’s exactly what we’ll do about it.
30-day returns
You have 30 days from delivery to send back a hoodie you’re not happy with, for any reason. It must be unworn, unwashed and in its original condition. Email us first and we’ll send you the return address. Return shipping is paid by you, unless the return is because of our mistake. Once the hoodie reaches us and we’ve checked it, we refund the price of the hoodie to your original payment method.
Our mistakes, fixed for free
- Wrong item or size sent: if what arrives isn’t what you ordered, we’ll send the right one or refund you in full. You won’t pay any shipping.
- Faulty or damaged on arrival: email us within 7 days of delivery with clear photos of the hoodie and its packaging, and we’ll replace it or refund you.
- Lost in transit: if your tracking hasn’t moved for 20 days, we treat the parcel as lost and will reship your order or refund you.
Optional add-ons
- 30-Day Warranty: covers damage that happens while you wear your hoodie in the first 30 days after delivery, including accidental rips, snags, a broken zipper or loose embroidery. We repair or replace the hoodie once per warranty. It doesn’t cover loss, theft, or damage from bleach, ironing or a tumble dryer.
- Shipping Protection: covers parcels that are stolen after being marked delivered, and parcels lost on the way to remote countries, islands and regions. It also means we reship as soon as tracking stops moving for 10 days, instead of 20.
Add-ons are refundable if you cancel before your order ships. After that they aren’t refundable, since the cover has started.
What isn’t covered
- Hoodies that have been worn, washed or altered, unless they’re faulty.
- Return requests made more than 30 days after delivery.
- Orders that can’t be delivered because the address given at checkout was wrong or incomplete.
- Customs fees and import taxes charged by your country.
Cancellations and changes
Each hoodie is made after you order. Email us as soon as possible if you want to cancel or change your order. Until it goes into production we can cancel it for a full refund, and before it ships we can usually still change the size or address.
Choosing your size
Please check the size chart on the product page before you order. If you’re between sizes, email us and we’ll help you choose.
How to start a return or claim
Email trinityzipsupport@outlook.com with your order number and a short description of the problem. For wrong or damaged items, include photos. A real person replies within 24 hours. Approved refunds go back to your original payment method and usually appear within 5 to 10 business days.